Except explicitly expressed otherwise, delivery charges are the responsibility of the customer. Utong Enterprise will not dispatch orders to Post Office box addresses.

Delivery charge is based on the total weight of your order or volumetric (whichever is greater). Thus, to save cost, we encourage our customers to accumulate the products you would like to purchase in one order each time you shop with us.

All reasonable efforts to deliver your order will be made by Utong Enterprise. However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. Utong Enterprise shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.

If for any reason Utong Enterprise is unable to dispatch goods within 14 days from date of order, Utong Enterprise will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, Utong Enterprise will offer either a full refund of the monies paid or suggest an alternative product.

Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of Utong Enterprise and there will be no refunds.

Return And Refund

All items sold are not refundable or exchangeable. In the event of damaged, missing or incorrect goods received, these matters must be reported to Utong Enterprise within 48 hours of receipt. This can be done via email to sales -dot- utong -at- gmail -dot- com and your email will normally be replied within 3 working days from the receipt of your email.

In the event that incorrect goods are delivered, Utong Enterprise shall have no responsibility to replace the same in the event that the goods are removed from their packaging. Further, usage of any goods in any way, as determined at the discretion and the sole opinion of an appropriate Utong Enterprise employee shall void any claims that incorrect goods have been delivered. Any delivery charges paid earlier are not refundable.

The customer is responsible for any freight and insurance charges involved in returning the goods back to Utong Enterprise. Please pack the return goods properly to ensure that the goods do not get damaged in transit and register/insure them if sending by post. Utong Enterprise will not be responsible for any loss or damaged goods returned for exchange.